If you are a Fazaa cardholder and need assistance with your account, offers, or any issues related to your card, Fazaa Customer Service is there to help. Whether you want to update your details, resolve login problems, or learn more about the benefits, knowing the right way to contact Fazaa can save you time.
Quick Support on Fazaa Customer Service
- Official Hotline: 600 520003
- Support Email:
info@fazaa.ae- Main Office Hours: Monday to Friday (Typically 8:00 AM – 4:00 PM)
1. Official Fazaa Hotline & Digital Support
If you have a quick question or are experiencing a technical issue with the app, the phone number is the best place to get assistance.
- Call Center: 600 52000
- This is a centralized number for the entire UAE. The agents speak both Arabic and English.
- Official Email: info@fazaa.ae
- Email is the best way to send documents or file formal complaints. You can expect a response within 24-48 hours.
- Mobile App: For direct technical support, please use the “Report an Issue” feature within the Fazaa app.
2. Fazaa Service Center Locations (Physical Offices)
Sometimes, a phone call isn’t enough, especially if you need to submit physical documents or obtain a specific type of card. The main physical locations for 2026 are listed here:
| Emirate | Physical Location Address | Landmark |
| Abu Dhabi | Al Maqtaʹ St, Rabdan Area | Al Qana |
| Dubai | Meydan Grandstand, 4th Floor | Meydan Racecourse |
| Sharjah | Zawaya Walk | University City Road |
| Ajman | Al Jurf Industrial Area 3 | Behind Fazaa Store |
When Should You Visit a Service Center?
Although 90% of tasks can be completed online, you may need to visit a physical office if:
- Lost SIM/Login Lock: If you are unable to log in and the phone number on file is no longer active, visiting in person with your Emirates ID may be the most secure way to reset your account.
- Card Upgrade: Upgrading to a Platinum or Gold card sometimes requires in-person verification of employment documents.
- Lease-to-Own Inquiries: For complex questions related to car leasing, speaking with a representative face-to-face is often more helpful.
Social Media & Quick Links
Fazaa is very active on social media. It’s also a great way to stay updated on “flash sales” or new restaurant partners for 2026.
- Instagram: https://www.instagram.com/fazaa4all/
- Twitter/X: https://x.com/fazaa4all
- Facebook: https://www.facebook.com/fazaa4all
Important Notes
- An important tip: avoid calling the hotline between 1:00 PM and 2:00 PM, as this is usually the busiest time for agents.
- Whether you’re calling or visiting in person, always have your Emirates ID and Member ID (which can be found in the app) ready. The agent will not be able to assist you without these details, as verification is required.
- Many support services in Abu Dhabi are now integrated with the Medeem program. If you are an Abu Dhabi resident, please mention your Medeem status for faster service.
Conclusion
All Fazaa cardholders have easy access to assistance via phone, email, and physical address. Whether you prefer to call 600520003 for quick support or visit the beautiful Al Maqtaʹ St, Rabdan Area, Al Qana – Abu Dhabi, help is always readily available. Saving these contact details ensures you can resolve any issues and continue enjoying your exclusive UAE discounts.
